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Privacy Policy

At KrayKart, we take our customer’s privacy as seriously as a life changing situation and we will only collect, record, hold, store, disclose, transfer and use your personal information as outlined below. Like every relationship, data protection too is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

1. Collection of Personal Information

When you create a KrayKart account, or provide us with your personal information through the website, the personal information we collect may include your:

  • First Name
  • Last Name
  • Delivery Address
  • Email Address
  • Contact Number
  • Gender

You must only submit to us, our authorized agent or the Platform, information which is accurate and complete and not misleading and you must keep it up to date and inform us of changes (more information below). We reserve the right to request for documentation to verify the information provided by you.

You must only submit to us, our authorized agent or the Platform, information which is accurate and complete and not misleading and you must keep it up to date and inform us of changes (more information below). We reserve the right to request for documentation to verify the information provided by you.

If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

If you sign up for KrayKart using your social media account or link your KrayKart account to your social media account or use certain other KrayKart social media features, we may access information about you which you have voluntarily provided under your social media account via that social media provider in accordance with the provider's policies and we will manage your personal data which we have collected in accordance with KrayKart’s privacy policy

2. Updating Your Personal Information

You can update your personal information anytime by accessing your account on the KrayKart website (“kraykart.com”). If you do not have an account with us, you can do so by contacting us at our e-mail address kraykart@gmail.com.

We take steps to share the updates to your personal information with third parties and our affiliates with whom we have shared your personal information if your personal information is still necessary for the above stated purposes.

3. Accessing Your Personal Information

If you would like to view the personal information we have on you or inquire about the ways in which your personal information has been or may have been used or disclosed by KrayKart within the past year, please contact us at our e-mail address (kraykart@gmail.com). We reserve the right to charge a reasonable administrative fee for retrieving your personal information records.

If you have an account with KrayKart, you may access details of your order by logging into your account on the Platform. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat your KrayKart username, password and order details confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of your KrayKart username, password or order details, except as stated in the Terms of Use.

4. Security of Your Personal Information

KrayKart ensures that all information collected will be safely and securely stored. We protect your personal information by:

  • Restricting access to personal information 
  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. 
  • Maintaining technology products to prevent unauthorized computer access 
  • Securely destroying your personal information when it is no longer needed for any legal or business purpose.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

If you believe that your privacy has been breached by KrayKart, please contact us at our e-mail address provided on the website. Your password is the key to your account. Please use unique numbers, letters and special characters, and take care not to share your account password to anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences.

If you lose control of your password, you may lose substantial control over your personal information and other information submitted to KrayKart. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password. You are reminded to log off of your account and close the browser when finished using a shared computer.

5. Minors

KrayKart does not sell products for purchase by children. If you are under 18 years old, you may use our website only with the guidance of a parent or guardian. Or minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

6. No Spam, Spyware, or Virus

Spam, spyware or virus is not allowed on Platform. Please set and maintain your communication preferences so that we send communications to you as you prefer. You are not licensed or otherwise allowed to add other users (even a user who has purchased an item from you) to your mailing list (email or physical mail) without their express consent. You should not send any messages which contain spam, spyware or virus via the Platform. If you would like to report any suspicious messages, please contact us at our email address.

7. Changes to the Privacy Policy

KrayKart Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

8. And now, OUR RIGHTS

YOU ACKNOWLEDGE AND AGREE THAT KrayKart HAS THE RIGHT TO DISCLOSE YOUR PERSONAL INFORMATION TO ANY LEGAL, REGULATORY, GOVERNMENTAL, TAX, LAW ENFORCEMENT OR OTHER AUTHORITIES OR THE RELEVANT RIGHT OWNERS, IF KrayKart HAS REASONABLE GROUNDS TO BELIEVE THAT DISCLOSURE OF YOUR PERSONAL INFORMATION IS NECESSARY FOR THE PURPOSE OF MEETING ANY OBLIGATIONS, REQUIREMENTS OR ARRANGEMENTS, WHETHER VOLUNTARY OR MANDATORY, AS A RESULT OF COOPERATING WITH AN ORDER, AN INVESTIGATION AND/OR A REQUEST OF ANY NATURE BY SUCH PARTIES. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE NOT TO TAKE ANY ACTION AND/OR WAIVE YOUR RIGHTS TO TAKE ANY ACTION AGAINST KrayKart FOR THE DISCLOSURE OF YOUR PERSONAL INFORMATION IN THESE CIRCUMSTANCES.